Commercial Assistant

The Commercial Assistant supports the Commercial and Distribution functions in sourcing and procurement projects. The successful candidate ensures accurate order processing, timely communication between internal and external stakeholders, and efficient coordination of distribution activities to maintain high service levels with key government bodies. 
 
2. Key Responsibilities 
A. Order Management & Distribution Coordination 

• Process and track daily orders with accuracy and speed. 
• Resolve delivery issues, shortages, mispacks, and invoice discrepancies. 
• Liaise with 3PL partners and internal teams to coordinate and close out any queries. 
• Monitor order fulfilment, shortages, out of stocks and delivery performance. 
• Ensure delivery requirements and cutoff times are met. 
• Support on day-to-day management of government contracts 

 
B. Commercial & Sales Administration 

• Maintain pricing files & SKU master data, 
• Support sales teams with queries on stock, pricing, delivery schedules, or customer activity. 

 
C. Reporting & Analytics 

• Support Operations Manager in data cleansing for daily/weekly/monthly reports including:  
  • Service level and fill rate 
  • Sales vs. forecast 
  • Assist with data analysis to identify service issues or supply bottlenecks. 
• Support month end activities 

 
D. Internal Collaboration & General Administration 

• Work closely with Commercial, Supply Chain, Demand Planning, Finance, and Marketing teams. 
• Maintain digital filing systems, prepare documentation, manage admin tasks as required. 

INDHP

Essential 

• Strong administrative and organisational skills. 
• High attention to detail and accuracy. 
• Experience working in high volume product environments. 
• Proficiency in Excel (VLOOKUPs, pivot tables preferred). 
• Strong communication and problem-solving abilities. 
• Ability to work under pressure and meet tight cutoff times. 

Desirable 

• Experience with ERP/CRM systems (SAP, Oracle, NetSuite, etc.) 
• Experience with Microsoft office package (Word, Excel) 
• Knowledge of promotional planning processes. 
• Understanding of supply chain flows and inventory management. 

 
4. Experience Required 

• 1–3 years’ experience in an administrative or commercial support role 
• Experience interacting with clients and customers  

 
5. Additional Information 

• May require occasional travel to distribution centres, customer sites, or head office meetings.