Qualifications and Experience

• Strong customer service skills with a clear focus on delivering a positive customer experience.
• Previous experience in a contact centre, outbound calling, telesales, or similar role is desirable but not essential.
• Ability to manage a high volume of calls while maintaining professionalism and call quality.
• Excellent verbal communication and active listening skills, with a confident and friendly telephone manner.
• Customer-focused approach with the ability to build rapport quickly and handle objections effectively.
• Resilient, self-motivated, and target-driven, with the ability to remain calm under pressure.
• Basic IT skills and confidence using CRM systems, diallers, and standard office software.
• Willingness to learn, take feedback, and continuously improve performance.
• Alignment with FMI’s values and commitment to high service standards.

Join us in creating a positive impact through excellent customer service!

What next?

Click apply now and join our family!
FMI is located close to the city centre and easily accessible via public transport

INDHP

At FMI, people are at the centre of how we operate. We believe in treating employees with respect, providing clear communication, and creating an environment where individuals feel supported and valued in their work.

We invest in our teams through structured training, ongoing development, and opportunities to build skills that are transferable across roles and campaigns. Many of our employees grow within the business, moving into new roles or taking on additional responsibility over time.

FMI promotes an inclusive and collaborative culture where diversity is respected, teamwork is encouraged, and effort is recognised. If you are looking to build your career with a business that values professionalism, development, and long-term relationships, FMI is a place where you can do that.