As a Customer Support Agent, you will play a crucial role in retaining existing customers, signing up new customers, ensuring the quality of new sales, and supporting the customer journey. You will interact with customers via phone calls, emails, and live chat to provide top-notch support and ensure a seamless experience.

Key Responsibilities:

• Customer Retention:
  • Engage with existing customers to understand their needs and concerns.
  • Proactively identify opportunities to retain customers by addressing issues and offering tailored solutions.
  • Manage churn and improve customer retention rates through effective communication and problem-solving.
• New Customer Acquisition:
  • Promote and sign up new customers to our services through inbound and outbound communication channels.
  • Provide detailed information about our products and services, addressing any questions or concerns potential customers may have.
  • Achieve and exceed sales targets by actively converting leads into customers.
• Quality Checks:
  • Conduct thorough quality checks on new sales to ensure accuracy and compliance with company standards.
  • Verify customer information and documentation to prevent errors and ensure a smooth onboarding process.
• Customer Journey Support:
  • Assist customers through their journey, providing support across multiple channels, including calls, emails, and live chat.
  • Resolve customer inquiries and issues promptly, ensuring high customer satisfaction.
  • Work collaboratively with other teams to provide a cohesive and supportive experience for customers.