Customer Experience Agents - Full Time | Jobs at Field Management Ireland

Customer Experience Agents - Full Time

Permanent employee, Full-time · Dublin

Your mission

This is not a remote/hybrid role. Full Time candidates required only

Job Description:

What can we do for you?

Earning potential of €28,816 per annum OTE (based on a combination of weekly salary and monthly commission for outstanding performance)
Full-time position: 40 hours per week, €12.70 per hour
Monday to Friday (some Saturdays)
Shift Pattern: 8am to 5pm, 9am to 6pm and 11am to 8pm - subject to change based on business requirements
Exciting additional incentives potentially worth over €3.5k per year.
Weekly pay and monthly commission.

Your Role:
Join our dynamic team as a Customer Experience Agent, where you will handle incoming calls from current clients, actively contributing to daily targets and objectives. There are also opportunities for committed Customer Experience Agents to engage in outbound calls to existing clients, utilizing your key competencies for effective cross-selling and up-selling.

Your profile

Responsibilities:

Serve as the voice of the business, ensuring an exceptional customer experience.
Collaborate within a high-performing team, collectively working towards individual and team targets/goals.
Comprehensive training provided, ensuring a smooth transition into your role.
Success in this position requires a passion for exceeding goals and delivering a positive experience, even in challenging circumstances.
Demonstrate high motivation, resilience, and a drive to surpass targets.
Strong communication and listening skills are essential, aligning with FMI's mission and values.

Requirements:

Join us in creating a positive impact through excellent customer service!

What next?

Click apply now and join our family!
FMI is located close to the city centre and easily accessible via public transport

INDHP

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About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 28 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

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We are looking forward to hearing from you!

Thank you for your interest in FMI. We look forward to receiving your application and we will be in contact in due course.